Bank of Baroda: complaint, nodal officer and fraud contacts
Where to report a fraud and how to take a complaint up the ladder with Bank of Baroda, using only the contacts Bank of Baroda publishes on its own website, in the order to use them. IFSC Bank Guide is independent and not linked to Bank of Baroda.
If money has just left your account
Do these now, in this order:
- Call 1930, the national cyber crime helpline, or report at cybercrime.gov.in.
- Call Bank of Baroda’s fraud line, 1800 5700, 1800 5000, and ask for your account, cards and UPI to be blocked.
- The same day, complain in writing at the first level of the ladder below, and keep the complaint number you are given.
Speed matters. If the fraud came from a breach elsewhere in the system, not from you sharing a PIN or OTP, reporting it within three working days of the bank’s alert keeps your liability at zero for transactions up to 31 December 2026. For transactions from 1 January 2027, the window is five calendar days from the fraud. What the RBI rules say.
Bank of Baroda’s complaint ladder
Go up a level only if the one before it has not solved the problem, and quote your earlier complaint number each time. These are the contacts Bank of Baroda gives on its own website:
Report fraud now
Call first to block your account and cards. Lines are listed by the bank for unauthorised transactions.
Level 3 · Principal Nodal Officer
The senior official for complaints. Write here if lower levels haven't resolved it, quoting your earlier complaint number.
Email: cs.ho@bankofbaroda.bank.in
Phone: (0265) 2316377
Address: Bank of Baroda, Baroda Bhawan, 7th floor, R.C. Dutt Road, Vadodara - 390007
RBI Ombudsman
If Bank of Baroda does not reply within 30 days, or you are not satisfied with the reply, complain at cms.rbi.org.in or call 14448 for guidance. File within 90 days of the bank’s last reply, or of the 30 days running out. It costs nothing.
The Bank of Baroda pages we checked do not give a separate customer care contact or grievance redressal officer. We show only what the bank publishes; if you need one, ask customer care for it in writing.
Our free tools can draft the letter for you:
Write your complaint letter What the RBI rules give you
Bank of Baroda zonal offices
Bank of Baroda lists a nodal office for each area of the RBI Ombudsman. Write to the one for the area where your branch is:
| Office | Phone | Address | |
|---|---|---|---|
| Ahmedabad | dgm.ngz@bankofbaroda.bank.in | 079-26473251 | Bank of Baroda, Zonal Office, 5th floor, Bank of Baroda Tower, Nr. Law Garden, Ellisbridge, Ahmedabad 380 006 (Gujarat) |
| Bengaluru | dgm.ca.zobengaluru@bankofbaroda.bank.in | 080-25011277 | Bank of Baroda, Zonal Office, 2nd Floor, Vijaya Tower, 41/2 MG Road, Bengaluru-560 001 (Karnataka) |
| Bhopal | dgm.ca.zobhopal@bankofbaroda.bank.in | 0755-4049040 | Bank of Baroda, Zonal Office, Plot no. 202, Ganga Jamuna Complex, Maharana Pratap Nagar, Zone-1, Bhopal-462011 |
| Bhubaneswar | dgm.ca.zobhubaneswar@bankofbaroda.bank.in | 9124754702 | Bank of Baroda, Zonal Office, 3rd Floor, Sambaya Bhavan, Unit 9, Janpath, Bhubaneswar 751022, Odisha |
| Chandigarh | dgm.ca.zochandigarh@bankofbaroda.bank.in | 0172-2717324 | Bank of Baroda, Zonal Office, Chandigarh Zone, Bank of Baroda Building No. 2, Overbridge, Near Haryana Tourism, Sector 17-B, Chandigarh-160017 |
| Chennai | dzh.chennai@bankofbaroda.bank.in | 044-23454337 7045660321 | Bank of Baroda, Zonal Office (Chennai Zone), Baroda Pride, 41, Luz Church Road, Mylapore, Chennai 600 004 |
| Dehradun | complaints.dehradun@bankofbaroda.bank.in | 8477009508 | Bank of Baroda, Regional Office, 410, Indira Nagar Colony, Dehradun, Uttarakhand-248001 |
| Guwahati (North Eastern States) | dgm.ca.zonortheasternstates@bankofbaroda.bank.in | 0361-2913068 | Bank of Baroda, Zonal Office: North Eastern States Zone, Sethi Trust Building, Unit II, 2nd Floor, G. S. Road, Bhangagarh, Guwahati - 781005 |
| Hyderabad | dgm.ca.zohyderabad@bankofbaroda.bank.in | 040-23287274 | Bank of Baroda, Zonal Office, Hyderabad, Door No. 289-6-3, First Floor, Kareem Manzil, Old MLA Quarters Road, Hyderguda, Hyderabad – 500029 (Telangana) |
| Jaipur | dgm.ca.zojaipur@bankofbaroda.bank.in | 0141-2727172 | Bank of Baroda, Zonal Office, Jaipur, Baroda Bhawan, Plot No. 13, Airport Plaza, Tonk Road, Jaipur-302018 |
| Amritsar (for the Jammu area) | rm.amritsar@bankofbaroda.bank.in | 0183-2894500 | Bank of Baroda, Regional Office, 2nd & 3rd Floor, SCO No 19-D, Ranjeet Avenue, Amritsar, Punjab, 143001 |
| Jodhpur | dgm.ca.zojodhpur@bankofbaroda.bank.in | 0291-2594500 | Bank of Baroda, Zonal Office, Jodhpur, 3rd Floor, FAGMIL Building, Vivek Vihar Scheme, Jodhpur-342005 |
| Lucknow (for the Kanpur area) | dgm.ca.zolucknow@bankofbaroda.bank.in | 0522-6677660 | Bank of Baroda, Zonal Office, Baroda House, V-23 Vibhuti Khand, Gomti Nagar, Lucknow 226010 |
| Kolkata | dgm.ca.zokolkata@bankofbaroda.bank.in | 033-23401704 | Bank of Baroda, Zonal Office, Baroda Tower, Plot No. 38/2 (6th Floor), GN Block, Salt Lake, Kolkata – 700 091 |
| Mumbai | dzh.gmz@bankofbaroda.bank.in | 022-42060702 | Bank of Baroda, Mumbai Zone, Third Floor, 3, Walchand Hirachand Marg, Ballard Pier, Mumbai – 400 001 |
| Pune (rest of Maharashtra) | dzh.mgz@bankofbaroda.bank.in | 020-25937159 | Bank of Baroda, Zonal Office, 2nd floor, Sharda Centre, 11/1 Khilare Path, Erandwane, Pune - 411004 |
| Patna | dgm.compliance.zopatna@bankofbaroda.bank.in | 0612-2200012 8400168703 | Bank of Baroda, Zonal Office, Patna Zone, 4th Floor, Anand Vihar, West Boring Canal Road, Patna – 800001 |
| New Delhi | dzh.nz@bankofbaroda.bank.in | 011-23329825 | Bank of Baroda, Zonal Office, 6th floor, Bank of Baroda, 16, Sansad Marg, New Delhi - 110 001 |
| Raipur | dgm.ca.zoraipur@bankofbaroda.bank.in | 0771-3534621 | Bank of Baroda, Zonal Office (Raipur), Plot No-11/14 & 11/23/1, First Floor, Beside SBI Zonal Office, Byron Bazar, Raipur (C.G.) -492001 |
| Ranchi | complaints.jharkhand@bankofbaroda.bank.in | 0657-2249391 7261096555 | Bank of Baroda, Regional Office, Ranchi, L M Square, 4th floor, Sujata Chowk, Main Road, Ranchi- 834001, Jharkhand |
| Shimla | rm.shimla@bankofbaroda.bank.in | 0172-2706675 6283282826 | Bank of Baroda, Regional Office, Shimla, Sanket Heights, Dogra Commercial Complex, Near Apple Mandi, Bhattakufer, Shimla (H.P.)-171006 |
| Ernakulam (for the Thiruvananthapuram area) | dzh.ekmz@bankofbaroda.bank.in | 0484-2867802 | Bank of Baroda, Zonal Office, 4th Floor, M G Road, Metro Station Complex, Ernakulam-682035 (Kerala) |
| Varanasi | dgm.ca.zovaranasi@bankofbaroda.bank.in | 9129222500 | Bank of Baroda, Zonal Office, Baroda Bhawan, 2nd & 3rd Floor, Plot No 24, Industrial Estate, Chandpur, Varanasi 221106 |
Bank of Baroda IFSC codes
Every Bank of Baroda branch code has 11 characters: BARB, then 0, then six characters for the branch, like BARB0XXXXXX. If a code someone sends you does not start with BARB, it is not a Bank of Baroda branch.
These banks are now part of Bank of Baroda. Their old codes no longer work, so ask your branch for the current code or look it up above:
- Dena Bank (BKDN): merged on 1 April 2019; old codes stopped working from 1 March 2021.
- Vijaya Bank (VIJB): merged on 1 April 2019; old codes stopped working from 1 March 2021.
More in our guide to bank mergers and old IFSC codes.
Is it really Bank of Baroda?
Bank of Baroda’s website is bankofbaroda.bank.in. The email addresses on this page end in @bankofbaroda.bank.in.
- No bank asks for your OTP, PIN, CVV or password, by phone, SMS, email or WhatsApp.
- A “Bank of Baroda officer” writing from Gmail or another free email address is not Bank of Baroda.
- Check any number or link you are sent against this page or bankofbaroda.bank.in before you call or click.
- Beware the second scam: no bank, police force or “recovery agent” charges a fee to get your money back.
Where this comes from
Every contact on this page was copied from Bank of Baroda’s own website and checked on 3 November 2026. To check one yourself, open the page and search for the address (Ctrl+F, or “Find in page” on a phone). Officers move and addresses change; if one bounces, tell us through the contact page and we will correct it.
- Bank of Baroda: bankofbaroda.bank.in/contact-us
- Bank of Baroda: bankofbaroda.bank.in/contact-us/nodal-officer-of-our-bank-for-banking-ombudsman-scheme-2006
- Reserve Bank of India, Complaint Management System (cms.rbi.org.in)
- RBI circular of 6 July 2017 on customer liability in unauthorised electronic banking transactions
- RBI/2026-27/167, 24 June 2026: the five-calendar-day window from 1 January 2027
- Retired prefixes: our guide to bank mergers and old IFSC codes.
This page is general information, not legal advice. Contacts change: if Bank of Baroda’s website shows something different, follow Bank of Baroda’s website.