ICICI Bank: complaint, nodal officer and fraud contacts
Where to report a fraud and how to take a complaint up the ladder with ICICI Bank, using only the contacts ICICI Bank publishes on its own website, in the order to use them. IFSC Bank Guide is independent and not linked to ICICI Bank.
If money has just left your account
Do these now, in this order:
- Call 1930, the national cyber crime helpline, or report at cybercrime.gov.in.
- Call ICICI Bank customer care, 1800 1080, and ask for your account, cards and UPI to be blocked.
- The same day, complain in writing at the first level of the ladder below, and keep the complaint number you are given.
Speed matters. If the fraud came from a breach elsewhere in the system, not from you sharing a PIN or OTP, reporting it within three working days of the bank’s alert keeps your liability at zero for transactions up to 31 December 2026. For transactions from 1 January 2027, the window is five calendar days from the fraud. What the RBI rules say.
ICICI Bank’s complaint ladder
Go up a level only if the one before it has not solved the problem, and quote your earlier complaint number each time. These are the contacts ICICI Bank gives on its own website:
Level 1 · Customer care
Your first written complaint goes here.
Email: customer.care@icici.bank.in
Phone: 1800 1080
Level 3 · Principal Nodal Officer
The senior official for complaints. Write here if lower levels haven't resolved it, quoting your earlier complaint number.
Email: pno@icicibank.com
Phone: +91-22-39337979
Address: ICICI Bank Ltd, Bandra Kurla Complex, Mumbai 400051
RBI Ombudsman
If ICICI Bank does not reply within 30 days, or you are not satisfied with the reply, complain at cms.rbi.org.in or call 14448 for guidance. File within 90 days of the bank’s last reply, or of the 30 days running out. It costs nothing.
The ICICI Bank pages we checked do not give a separate grievance redressal officer. We show only what the bank publishes; if you need one, ask customer care for it in writing.
Our free tools can draft the letter for you:
Write your complaint letter What the RBI rules give you
ICICI Bank IFSC codes
Every ICICI Bank branch code has 11 characters: ICIC, then 0, then six characters for the branch, like ICIC0XXXXXX. If a code someone sends you does not start with ICIC, it is not an ICICI Bank branch.
Is it really ICICI Bank?
ICICI Bank’s website is www.icici.bank.in. The email addresses on this page end in @icici.bank.in or @icicibank.com.
Many banks have moved their websites to .bank.in but still list some email addresses on older domains. Those are addresses the bank itself publishes.
- No bank asks for your OTP, PIN, CVV or password, by phone, SMS, email or WhatsApp.
- An “ICICI Bank officer” writing from Gmail or another free email address is not ICICI Bank.
- Check any number or link you are sent against this page or www.icici.bank.in before you call or click.
- Beware the second scam: no bank, police force or “recovery agent” charges a fee to get your money back.
Where this comes from
Every contact on this page was copied from ICICI Bank’s own website and checked on 3 November 2026. To check one yourself, open the page and search for the address (Ctrl+F, or “Find in page” on a phone). Officers move and addresses change; if one bounces, tell us through the contact page and we will correct it.
- ICICI Bank: www.icici.bank.in/contact-us
- ICICI Bank: www.icici.bank.in/personal-banking/loans/cardless-emi/grievance-redressal
- Reserve Bank of India, Complaint Management System (cms.rbi.org.in)
- RBI circular of 6 July 2017 on customer liability in unauthorised electronic banking transactions
- RBI/2026-27/167, 24 June 2026: the five-calendar-day window from 1 January 2027
This page is general information, not legal advice. Contacts change: if ICICI Bank’s website shows something different, follow ICICI Bank’s website.