State Bank of India (SBI): complaint, nodal officer and fraud contacts
Where to report a fraud and how to take a complaint up the ladder with SBI, using only the contacts SBI publishes on its own website, in the order to use them. IFSC Bank Guide is independent and not linked to SBI.
If money has just left your account
Do these now, in this order:
- Call 1930, the national cyber crime helpline, or report at cybercrime.gov.in.
- Call SBI’s fraud line, 1800 11 1109, 94491 12211, 080-2659 9990, and ask for your account, cards and UPI to be blocked.
- The same day, complain in writing at the first level of the ladder below, and keep the complaint number you are given.
Speed matters. If the fraud came from a breach elsewhere in the system, not from you sharing a PIN or OTP, reporting it within three working days of the bank’s alert keeps your liability at zero for transactions up to 31 December 2026. For transactions from 1 January 2027, the window is five calendar days from the fraud. What the RBI rules say.
SBI’s complaint ladder
Go up a level only if the one before it has not solved the problem, and quote your earlier complaint number each time. These are the contacts SBI gives on its own website:
Report fraud now
Call first to block your account and cards. Lines are listed by the bank for unauthorised transactions.
Phone: 1800 11 1109, 94491 12211, 080-2659 9990
Level 1 · Customer care
Your first written complaint goes here.
Email: customercare@sbi.co.in
Level 3 · Principal Nodal Officer
The senior official for complaints. Write here if lower levels haven't resolved it, quoting your earlier complaint number.
Email: pno@sbi.co.in
Address: State Bank of India, State Bank Bhavan, Madam Cama Road, Mumbai 400 021
RBI Ombudsman
If SBI does not reply within 30 days, or you are not satisfied with the reply, complain at cms.rbi.org.in or call 14448 for guidance. File within 90 days of the bank’s last reply, or of the 30 days running out. It costs nothing.
The SBI pages we checked do not give a separate grievance redressal officer. We show only what the bank publishes; if you need one, ask customer care for it in writing.
Our free tools can draft the letter for you:
Write your complaint letter What the RBI rules give you
SBI circle offices
The customer service departments at SBI’s 17 circles (local head offices) are often faster than the head office. Write to the circle that covers your branch:
| Office | Phone | Address | |
|---|---|---|---|
| Amaravati (Andhra Pradesh) | agmcustomer.lhoand@sbi.co.in | 040-23387435 | State Bank of India,Customer Service Department, Local Head Office (Andhra Pradesh), Amaravati Circle, Hybank Towers, Gunfoundry, Hyderabad-500001 |
| Bengaluru | agmcustomer.lhoban@sbi.co.in | 080-25943500 | State Bank of India, Local Head Office, 65, St. Mark's Road, Bangalore - 560001 |
| Bhopal | agmcustomer.lhobho@sbi.co.in | 0755-2575537 | State Bank of India, Customer Service Department, 5th floor, Local Head Office, Hoshangabad Road, Bhopal 462011 (M.P.) |
| Bhubaneswar | agmcustomer.lhobhu@sbi.co.in | 0674-6772170 0674-6772138 | State Bank of India, Customer Service Department,Local Head Office, 111/1, Pandit Jawahar Lal Nehru Marg, Bhubaneswar, 751001 |
| Chandigarh | agmcustomer.lhocha@sbi.co.in | 0172-4567450 | State Bank of India,Customer Service Department, Local Head Office, Sector-17A, Chandigarh160017 |
| Chennai | agmcustomer.lhoche@sbi.co.in | 044-28308809 | State Bank of India, Customer Service Department, Local Head Office, 16, College lane, Nungambakkam, Chennai-600006 |
| Gandhinagar | agmcustomer.lhognr@sbi.co.in | 079-23320101 | State Bank of India, Customer Service Department, Local Head Office, GIFT CITY Gandhinagar-382050 |
| Guwahati | agmcustomer.lhoguw@sbi.co.in | 0361-2337513 | State Bank of India, Customer Service Department,Local Head Office, Opposite Assam Sachivalay, G.S Road, Dispur, Guwahati-781006 |
| Hyderabad | agmcustomer.lhohyd@sbi.co.in | 040-23466108 | State Bank of India, Customer Service Department, Local Head Office, Bank Street, Koti, Hyderabad50009 |
| Jaipur | agmcustomer.lhojai@sbi.co.in | 0141-2256103 | State Bank Of India, Customer Service Department, Local Head Office, Near Udyog Bhawan , Tilak Marg , C-scheme , Jaipur-302005 |
| Kolkata | agmcustomer.lhokol@sbi.co.in | 033-22489333 | State Bank of India,Customer Service Department, Local Head Office, Samriddhi Bhavan, 1, Strand Road, Kolkata – 700001 |
| Lucknow | agmcustomer.lholuc@sbi.co.in | 0522-2295395 0522-2295392 | Customer Service Department, Customer Service Department, Local Head Office, Moti Mahal Marg, Lucknow 226001 |
| Maharashtra (outside Mumbai) | agmcustomer.lhomah@sbi.co.in | 022-26445124 022-26445116 | SBI, "Synergy", Customer Service Department, Local Head Office, Plot No -C-6, G Block, Bandra Kurla Complex, Bandra (E), Mumbai-400051 |
| Mumbai Metro | agmcustomer.lhomum@sbi.co.in | 022-26445856 022-26445864 | SBI, "Synergy", Customer Service Department, Local Head Office, Plot No -C-6, G Block, Bandra Kurla Complex, Bandra (E), Mumbai-400051 |
| New Delhi | agmcustomer.lhodel@sbi.co.in | 011-23407480 | State Bank of India, Customer Service Department, Local Head Office, 11, Parliament Street, New Delhi-110001 |
| Patna | agmcustomer.lhopat@sbi.co.in | 0612-2820629 | State Bank of India, Customer Service Department, Local Head Office, West of Gandhi Maidan,Patna-800001 |
| Thiruvananthapuram | agmcustomer.lhotri@sbi.co.in | 0471-2192666 | State Bank of India, Customer Service Department, Local Head Office, Poojappura, Thiruvananthapuram - 695012 |
SBI IFSC codes
Every SBI branch code has 11 characters: SBIN, then 0, then six characters for the branch, like SBIN0XXXXXX. If a code someone sends you does not start with SBIN, it is not an SBI branch.
Is it really SBI?
SBI’s website is sbi.bank.in. The email addresses on this page end in @sbi.co.in.
Many banks have moved their websites to .bank.in but still list some email addresses on older domains. Those are addresses the bank itself publishes.
- No bank asks for your OTP, PIN, CVV or password, by phone, SMS, email or WhatsApp.
- An “SBI officer” writing from Gmail or another free email address is not SBI.
- Check any number or link you are sent against this page or sbi.bank.in before you call or click.
- Beware the second scam: no bank, police force or “recovery agent” charges a fee to get your money back.
Where this comes from
Every contact on this page was copied from SBI’s own website and checked on 3 November 2026. To check one yourself, open the page and search for the address (Ctrl+F, or “Find in page” on a phone). Officers move and addresses change; if one bounces, tell us through the contact page and we will correct it.
This page is general information, not legal advice. Contacts change: if SBI’s website shows something different, follow SBI’s website.